Position title
Operations Manager

Here at Osa Healthcare Recruitment we are committed to finding wonderful staff who share our values and are dedicated to providing professional, caring and high quality services. We want to find the right people the right role for them.  

Job Title: Operations Manager 

Location: Head Office in Kempston, with travel to locally based sites to meet the requirements of the role. 

Length/Type of Post: Permanent 

Salary: £30,000- £35,000 

Hours: 37.5 

Our client is ambitious in our enabling approach to supporting people that use our services. They want to provide outstanding care across the organisation and work in partnership with families, local authorities, the NHS and other relevant partners to work collaboratively to continue to provide high quality Services. They need an experienced Operations CQC registered Manager to help them become even more ambitious in delivering exciting outcome focused Services. Ultimately, the successful candidate will be someone who is excited and passionate to deliver impactful and meaningful cultural change, building relationships across the organisation and the sector, more broadly to identify and implement innovative practices which will ensure that those using our services are enabled to live their best lives possible. 


Our clients company was began by a local GP. Having had personal direct experience of Health and Social Care, particularly in his professional capacity in working with Adults who have learning disabilities. He was passionate about contributing to the enabling of people to lead meaningful, quality lives. Over the last two decades he has established two residential services as well as two supported living services which supports 13 adults with varying degrees of learning and physical disabilities. All of these Services are based in the Kempston area of Bedford. 

He, continues to provide a comprehensive range of medical, health and occupational services including a GP practice, and a range of specialist health clinics through his private Clinic. 

At the heart of the company is a passion for providing excellent person -centred care and support in all of our settings. People are treated with respect and empathy and our staff are renowned for their compassion and enthusiasm. 

The company has a good staff retention level with many staff having worked for the company for more than three years. 

All three CQC Registered Services are currently rated Good by the regulator. 


Our client is committed to supporting individuals to ensure they are listened to, valued and respected at all times, with kindness and compassion and they work in close partnership with individuals, families and friends and local authorities, to ensure changing care needs are met. 

Their mission is to work hand in hand with people to feel empowered to live the life that they choose and as independently as they can. 


  • Respecting and treating all tenants as individuals 
  • Retaining maximum flexibility in the routines of daily life and preferences 
  • Encourage people to make their own choices and decisions, maximising independence skills and minimising hazards and risk of harm 
  • Empowering people to actively participate in all aspects of running and organising of their home 


The organisations delivery of services is underpinned by its Core Values: 

Choice - We give people information to enable them to make their own choices and decisions  

Rights & risk - We will protect people’s human rights, promote safety and responsible risk taking and enable people to live a full and rewarding life 

Dignity & respect - We treat people as we would want for ourselves 

Independence - We will support people to gain and regain abilities and encourage them to do as much for themselves as possible 

Partnerships - We will work with people, their families and other professionals to develop creative support solutions 

Team Work - We will work together towards our common goals, to succeed in supporting people to achieve their hopes and dreams 

Lomack Health is committed to safeguarding the independence, rights and lifestyle of every individual and believes that those who use its services should be genuinely consulted and fully respected. 



  • People enjoy high quality care, where their needs are met by capable and responsive employees.  
  • All services are safe and compliant with regulation/legislation 
  •  Services are financially sustainable, cost effective and efficient  
  •  We will provide flexible support that anticipates demands from both public sector and private customers in the future 

 Leadership is intrinsic to the success of our organisation and should be demonstrated in a  confident and consultative manner, focussed on inclusive working culture, relying on extensive experience and demonstrating the ability to encourage people to uphold and be the values of the organisation.  


Job Purpose  

  •  To provide Strategic and Operational leadership across the organisation to develop and deliver high quality services whilst balancing the key drivers of financial sustainability and regulatory compliance.  
  • To deliver support care services exceeding the minimum CQC regulatory quality standards 
  • To develop and deliver an ongoing improvement strategy which achieves exceptional quality of life for our service users and tenants.  

Principal Accountabilities  

  • To be the registered Manager with the regulatory body, Care Quality Commission, ensuring full compliance with regulatory standards and legislation. 
  • To ensure that all Services are fully CQC compliant, aiming for good ratings across the board and deliver on full occupancy whilst maintaining high-quality services.  
  •  To build and maintain positive relationships with key stakeholders in the public, private and voluntary sectors, including commissioners and partners to raise our profile and secure commitment/involvement in the implementation of strategic planning initiatives and targets.   
  • To provide strategic direction, support and motivational leadership to the workforce leading on an effective performance management culture, and encouraging upskilling to assist with succession planning, including for key Management roles. 
  •  To review, continuously develop and maintain a full range of key performance indicators, regularly reporting on the progress and key milestones/achievements to the owner and the leadership team 
  • To ensure a strong adherence to Health and Safety to ensure that establishments comply with all professional, regulatory and internal standards and effective risk management is paramount within service delivery.  
  •  Work collaboratively with colleagues to ensure that safeguarding incidents are dealt with appropriately, that risks are minimised, that employees are trained. Identify and capture lessons learnt and disseminated internally.  
  • To lead on the effective management of care budgets, working with the Finance Manager to monitor variances, review forecasts and contribute to future budgets; successfully meeting all sustainability targets.  
  • Seek efficiency in business processes and structures to manage costs in line with the organisation’s improvement programme.  
  •  Stay up to date with current legislation and best practice, be outward facing and benchmark activities and performance against the best in the sector.  


Person Specification 

 It is essential that you are prepared to give evidence of examples of proven experience in each of the selection criteria of the person specification. These responses will be developed and discussed with those candidates invited for interview, together with the other criteria listed. The successful candidate will have the following skills, experience and attributes, and all are essential requirements unless specified:  

Knowledge and Experience; 

  • Experienced Registered Manager with strong strategic knowledge and operational delivery of the provision of Services for Adults with Learning and physical Disabilities 
  • Demonstrable experience of having successfully managed multisite teams at a senior operations level position within social care 
  •  Extensive knowledge of the CQC framework, compliance and regulations;  
  •  Knowledge of the care sector, its challenges and opportunities;  
  • Experience of change management programmes and a record of successful delivery of change 
  •  Experience of relationship and stakeholder management both internally and externally with families, carers, Service users / tenants and local communities as well as staff, healthcare and education professionals;  

Skills and abilities; 

  • A strong analytical thinker, capable of sound decision-making, and able to understand wider regulatory and business issues;  
  •  Excellent team building and leadership skills;  
  •  Excellent interpersonal skills with a clear, concise and relevant communication style, including excellent presentational skills with the gravitas to influence at all levels;  
  • Keeps pace of developments in care technology and delivery methodologies;  
  •  Robust educational background;  
  •  Holder of a valid UK driving licence with access to vehicle/transport.  
  •  A team player and charismatic leader with gravitas to win hearts and minds of employees to ensure effective management of a diverse organisation.  
  • Commercial awareness and good financial management skills 
  • A natural influencer, proven negotiator, comfortable debater, with sound business and technical reasoning awareness, with the ability to anticipate alternative scenarios and prepare accordingly.  
  • Always striving for results by constantly measuring and evaluating the organisation’s impact in achieving its mission.  
  • Commercially astute, with the ability to exercise sound judgement in fulfilling an organisation’s potential, whilst not compromising on its values.  
  • A problem solver who provides solutions that make a difference with the ability to evaluate complex decision-making processes and ensure outcomes are clearly understood and acted-upon.  
  • Ambitious, appropriately demanding of the organisation and its people. 
  • Excellent verbal and written communication skills. 


Values and Behaviours 

To role model in maintaining the highest integrity and credibility across the organisation as well as with external partners. 


Able to reflect the core values which are: -  

Choice - We give people information to enable them to make their own choices and decisions  

Rights & risk - We will protect people’s human rights, promote safety and responsible risk taking and enable people to live a full and rewarding life 

Dignity & respect - We treat people as we would want for ourselves 

Independence - We will support people to gain and regain abilities and encourage them to do as much for themselves as possible 

Partnerships - We will work with people, their families and other professionals to develop creative support solutions 



All employees must understand and actively participate in Safeguarding, Health and Safety and Equality and Diversity Policies and Procedures to ensure that people who use our services, other employees and stakeholders are safe and respected in homes and services. 

 Each employee must take joint responsibility with their line manager for their own personal and professional development at work in accordance with Performance and support development within the context of Social Care. 



Competitive annual salary, Pension plan, Company sick pay, Blue light discounts scheme. 

The holiday entitlement starts at 25 days per annum increasing each year up to 32 days. 

All services are located within one mile of the office, so staff generally walk. However, for other work related travel expenses, staff would be recompensed. 


This job role will involve working around vulnerable people therefore your employer may be required to check whether you have a criminal record via the Disclosure and Barring Service (known as a DBS check). You will also be asked questions as part of our self disclosure section on the application form. We operate a fair recruitment process and do not discriminate. Any information you provide will be considered fairly and lawfully.  

Due to the nature of our work applicants must be aged 18 or over. 


We are committed to being an equal opportunities company as are all the companies we work with. 

All applicants will be considered fairly and free from prejudice or discrimination. 


We are very proud to say that we have signed the mental health at work commitment. We are passionate about mental health and we are dedicated to doing everything we can to promote mental well-being, support people who are struggling and break down the stigmas of mental health problems. We only work with companies who share our beliefs and care for their employees’ metal health and well-being.

Employment Type
Job Location
Date posted
December 13, 2021
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Position: Operations Manager

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