Position title
Senior Support Worker

Here at Osa Healthcare Recruitment we are committed to finding wonderful staff who share our values and are dedicated to providing professional, caring and high quality services. We want to find the right people the right role for them.  

Job Title: Supported Living Senior Support Worker/ Team Leader 

Location: Bristol/ Gloucestershire /North Somerset 

Length/Type of Post: Permanent 

Salary: £10.50- £11 Per hour 

Hours: Various  

You will be working to support vulnerable 16-18year olds and some young adults to develop the skills required to live independently. The individuals have a broad range of experiences and traumas, many will likely have complex needs. Individuals may have left care services or other provisions; some may be in a situation where they have been or were about to be homeless. Many may be victims of and at risk of abuse or harm, and some will be an out of area placement for their own protection.  

Our Clients values are: 

  • Excellence – in our programmes, in our teams, in our approach  
    •Integrity – accountability, honesty & authenticity at the heart of all we do  
    •Respect – for each other & ourselves, honouring dignity, privacy & confidentiality 
    •Belief – in our clients, their families & each other.  

Their promise to their service users is:   

  • We will treat you with respect no matter your status, background or circumstances 
    •We are not here to judge  
    •We work on the basis of trust and will always have your best interests at heart 
    •We have the difficult conversations, but in a safe, supportive environment  
    •We are invested in long-term success and development of the people we support 

You will take a trauma informed and person-centred approach to work to support each individual to become more independent, taking time to understand each individual and find the right ways to help improve their lives and able them to function well in all aspects of life.  

Alongside supporting service users, you will also be responsible for supporting, organising, and guiding a team of support workers. You will lead shifts and assist in training and inducting new staff as well as ensuring existing staff are supported to do their role well and that their appraisals and training are kept up to date. You will assist in devising and updating support plans for clients as well as writing reports and notes.  

You will have form close professional relationships and follow unique support plans for everyone you support. Duties will vary hugely based on their individual circumstances of the individual you are working to support. In all duties your goal will be for the individual to become self-sufficient, so this role is very much about teaching and supporting people to do things for themselves not to just do things for them. Some examples of the work you may be doing include: 

  • Assisting with meal preparation, helping individuals acquire cooking skills. 
  • Assisting with and enabling individuals to attend to cleaning, laundry, and low maintenance house management duties. 
  • Educating and supporting individuals on how to manage money and pay bills. 
  • Offer emotional support to individuals and their families. 
  • Helping individuals to be part of the community and be able to confidently and safely go out and about. For example, assisting them to go shopping, to use public transport, to attend local events, to partake in recreational activities, to go to any relevant places of worship.   
  • Offering guidance and support for individuals to make positive future goals and career plans.  

You will be given the guidance to properly support everyone and will know the relevant service providers that you can signpost them to. 

You will be expected to maintain effective communication and liaison with service users, families and others whilst respecting appropriate confidentiality. You must also keep accurate notes and records as and when required and will have to work as part of a wide team to provide holistic and high-quality support. 


Minimum Level 3 QCF/NVQ Qualification in a relevant Health and Social Care area 

Senior or team leading experience within a health and social care or similar environment.  

Confident and well organised to effectively manage others.  

Experience in supporting adults or with challenging behaviour, learning disabilities and/or mental health issues. 

The ability to keep calm under pressure. 

The confidence to work alone or as part of a team. 

Excellent communication skills 

The passion to work with vulnerable individuals 

The desire and commitment to achieve high standards of safeguarding. 

Understanding and empathy of issues such as addiction, mental health, domestic abuse, teenage pregnancy, radicalisation, gangs etc.  

Job Benefits

What our client is offering the successful candidate 

Career Development Opportunities. 

Free Professional Development. 

Mileage Allowance  


Paid Holiday   

This job role will involve working around vulnerable people therefore your employer may be required to check whether you have a criminal record via the Disclosure and Barring Service (known as a DBS check). You will also be asked questions as part of our self disclosure section on the application form. We operate a fair recruitment process and do not discriminate. Any information you provide will be considered fairly and lawfully.  

We are committed to being an equal opportunities company as are all the companies we work with. 

All applicants will be considered fairly and free from prejudice or discrimination. 

We are very proud to say that we have signed the mental health at work commitment. We are passionate about mental health and we are dedicated to doing everything we can to promote mental well-being, support people who are struggling and break down the stigmas of mental health problems. We only work with companies who share our beliefs and care for their employees’ metal health and well-being. 


Employment Type
Job Location
Bristol/Gloucester/North Somerset
Base Salary
Date posted
July 24, 2021
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Position: Senior Support Worker

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