Osa Healthcare are supporting our client to recruit a Field Care Supervisor for their home care service.

Main Duties & Responsibilities

• Ensure the highest possible levels of care provision are delivered and maintained at all times following all company policies and procedures
• Support and contribute actively to the training, shadowing and supervision, including spot checks, of existing and new staff in all aspects of their work, and work towards a train the trainer qualification and subsequent training delivery
• Support, lead and mentor a team of Carers on a day to day basis to ensure they perform to company standards of quality
• Liaise closely with the Registered Manager at all times, reporting any concerns, changes or difficulties regarding staff or clients and lead manage a portfolio of up to 25 clients including the preparation of all paperwork for review and approval
• Ensure a thorough knowledge, understanding and adherence to all company policies and procedures in line with CQC regulatory requirements
• Participate and arrange team meetings and staff events to ensure the effective communication of business goals and objectives on a monthly basis
• Maintain clear, timely records such as communication sheets and MAR Charts, alerting the Registered Manager to any issues that may cause concern and support the weekly auditing process
• Deal with all enquiries in a calm, friendly and professional manner to ensure you represent company effectively.
• Participate in the out of hours / on call services when required (normally 1 evening per week and 1 weekend in 4)
• Conduct Client and Carer introductions and familiarise the Carer with the client file and care plan
• Organise work to effect maximum efficiency and value for money
• Continuously strive towards outstanding in every aspect of your role
• Act on own initiative and exercise decision making skills, as far as possible and wherever appropriate
• Building relationships with the residents and families to ensure we deliver personalised care

Qualifications & Experience

• To hold a QCF level 3 in Adult Health and Social Care or be willing to work towards it
• Minimum of two years ‘experience of working within a health and social care setting
• Well-developed verbal and written communication skills
• Experience of promoting wellbeing through a positive attitude and work ethic
• Ability to demonstrate a genuine passion for delivering excellent care
• Able to demonstrate good organisational and leadership skills
• Abilities, Skills & Behaviours
• The ability to work on own initiative and as a team member
• Willingness to participate in continuing professional development
• Supervisory skills with the qualities to lead and motivate a staff team
• Flexible approach to work patterns/schedules
• Highly punctual and reliable at all times
• Caring and empathetic approach to our client group